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Frequently Asked Questions about Products

In New Zealand and many parts of the world, only essential businesses and services continue to operate. Fortunately, this includes food for your cherished pets. We’re doing everything we can to keep our kitchen pantry stocked, while maintaining the highest of food quality and safety standards that you’d expect from ZIWI.

Just as many grocery stores are struggling to keep shelves full, we’ve also seen an increase in demand. This means that our retail partners or ZIWI’s online store may be in short supply of certain recipes or sizes. To replenish store shelves, our New Zealand kitchens are running at maximum capacity, while ensuring we continue to deliver on our mandate of peak nutrition without compromise.  Our sincere thanks for your patience.

Read our full update on COVID-19 here.

ZIWI® Peak is a natural food, handcrafted in small batches, featuring high inclusions of meat and organs and excludes artificial fillers, dyes and preservatives. This, in combination other natural factors such as age and seasonality of the ingredients we use, often results in variability of shape, size, color, texture and odor. This variation is perfectly normal and is an indicator as to how natural the food really is!

The foundation of ZIWI® Peak's air-dried and wet recipes are the same ─ both are rich in New Zealand sourced meat inclusions and low in carbohydrate. The main difference is moisture content. ZIWI® Peak air-dried foods feature up to 14% moisture, while our wet foods feature up to 78% moisture. Whether you choose our air-dried or wet foods (or maybe both) either option is a complete and balanced food that your pet will surely love!

ZIWI® Peak's air-dried foods are proudly made in New Zealand─ crafted in small batches in our family-owned kitchens.

ZIWI® Peak recipes are handcrafted with high inclusions of meat, organs, bone, and seafood. ZIWI® Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that is as nutritious as a complete raw diet with the convenience of a scoop and serve food. During the canning process of ZIWI® Peak wet recipes, our foods are sealed and heated in order to preserve and stabilize the contents. They are then heated at the minimum temperature and time required to meet the international regulations for human and pet canned foods.

No, ZIWI® has never had any recalls or product withdrawls. 

ZIWI® Peak foods are complete and balanced ─ meaning that they meet all the daily nutritional requirements your pet needs. In fact, our foods exceed the minimum nutritional requirements, to ensure your pet reaches their peak conditioning!

If you have a pet with unique health issues, we recommend working with a trusted veterinarian or pet nutritionist to ensure you select the best food for your cherished pet.

Unlike most pet foods, ZIWI® Peak recipes are highly digestible ─ over 95%.  Digestibility is calculated by measuring the amount of calories and nutrients consumed and the amount of calories and nutrients excreted in the pet's stool.

Our unique twin-stage air-drying process preserves the nutritional benefits of our natural ingredients while eliminating pathogenic bacteria, such as salmonella and Escherichia coli (E.coli).

As part of our commitment to quality, we test all of our products to ensure they are safe and free of harmful pathogenic bacteria, prior to them leaving our kitchens. 

Bone is part of a wild-prey diet for carnivores and is a natural source of minerals, including calcium and phosphorus. This is why bone is an important part of our recipes.

Unlike most pet foods that use highly processed ingredients, our ingredients are minimally processed, so you may find small pieces of bone in our food ─ most likely in our Rabbit and Lamb recipe that features minced wild rabbit.

While small pieces of bone reflect a natural and minimally processed food, we understand you may prefer not to feed a food with minced bone. As an alternative, we offer several other delicious recipes, including Beef, Lamb, and Venison. 

ZIWI® Peak's wet foods are proudly made in New Zealand, using 100% New Zealand sourced chicken, meat and seafood.

Still have questions?

Air-Dried Scoop & Serve
Free-Range Farming
Ziwi Peak pet food with no grains
No Grains Sugars or Glycerins Added
Raised Without Added Hormones or Growth Promotants
Air-Dried Scoop & Serve
Free-Range Farming
Ziwi Peak pet food with no grains
No Grains Sugars or Glycerins Added
Raised Without Added Hormones or Growth Promotants