Frequently Asked Questions | Ziwi Pets
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Frequently Asked Questions

TOP 5 FREQUENTLY ASKED QUESTIONS

How do you eliminate pathogenic bacteria in your air-dried foods?

Our unique twin-stage air-drying process preserves the nutritional benefits of our natural ingredients while eliminating pathogenic bacteria, such as salmonella and Escherichia coli (E.coli).

As part of our commitment to quality, we test all of our products to ensure they are safe and free of harmful pathogenic bacteria, prior to them leaving our kitchens.

What are ZIWI's regulatory standards?

ZIWI exports to over 30 countries around the globe and meets or exceeds all of their import regulations. Below are just a few of the regulator bodies overseeing importation of ZIWI products:

  • Ministry of Primary Industries (New Zealand)
  • FDA ( USA)
  • FSMA (USA)
  • AAFCO (USA)
  • CFIA (Canada)
  • FEDIAF / European Union’s published regulations (EU)
  • Permit to import into Australia
  • MARA (China)

What carbohydrates are in your canned food?

ZIWI® is committed to the health and well-being of pets, and continually strives to produce premium foods that provide the best and most natural nutrition possible.

Over the past several years, we have received numerous requests from consumers to remove tetrasodium pyrophosphate (TSPP) and agar agar (binding/gelling agents) from our canned recipes. As an innovative leader that values consumer feedback, we actively began searching for healthier alternatives to these ingredients. Part of the research involved feeding trials, which determined that most pets prefer canned foods with loaf-like texture. To achieve this consistency in canned foods containing large amounts of meat, some type of binder is required.

After evaluating many different binding ingredients, our extensive research indicated that the healthiest solution was using a small amount of chickpea. Chickpea has natural binding properties, is high in protein and provides digestive benefits for both dogs and cats. The inclusion of chickpea has only increased the carbohydrate content by an average of 1.8% on an as-fed basis, and only half of the total carb content is from chickpea. The balance of the carbohydrate was already existing in our recipes and provided by our meats and kelp.

Dogs and Cats thrive on a high-meat diet, so we have also increased the overall meat content in our cans. ZIWI® Peak canned recipes now contain a minimum 92% meat, organs, bone, and New Zealand Green Mussel (on DM basis).  The net result of these changes is an improved and even HEALTHIER formula, which we’re sure your pet will love!

Over what period should I transition from my old food to your food?

We recommend a gradual transition when changing your pet’s diet, to minimize the potential for digestive issues, and to allow your pet’s digestive system time to adjust to the high nutritional value of our recipes. Start with a small amount of ZIWI® added to your pets’ current food then gradually increase the amount ZIWI, while reducing the other food over a period of at least 7 days. Please refer to our transition guide.

Transitioning guide for dogs
Transitioning guide for cats

Do I need to add supplements when feeding ZIWI® Peak?

ZIWI® Peak foods are complete and balanced for all life stages and all breeds. We do not recommend adding supplements to your pet’s diet unless specifically recommended by your veterinarian.

FAQs by Topic

Feeding

Do I need to add supplements when feeding ZIWI® Peak?

ZIWI® Peak foods are complete and balanced for all life stages and all breeds. We do not recommend adding supplements to your pet’s diet unless specifically recommended by your veterinarian.

Are your canned and air dried foods raw?

ZIWI® Peak recipes are handcrafted with high inclusions of meat, organs, bone, and seafood. ZIWI® Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that is as nutritious as a complete raw diet with the convenience of a scoop and serve food. During the canning process of ZIWI® Peak wet recipes, our foods are sealed and heated in order to preserve and stabilize the contents. They are then heated at the minimum temperature and time required to meet the international regulations for human and pet canned foods.

How often should I feed my dog or cat?

We recommend feeding your pet twice daily. We suggest talking with your veterinarian to determine the best feeding schedule for your pet.

Can I feed my cat ZIWI® Peak Daily Dog Recipes?

ZIWI® Peak foods are formulated to meet the unique needs of each species. ZIWI® Peak dog foods do not meet the special nutritional needs of cats; therefore we do not recommend feeding cats our dog recipes.

How do you develop feeding recommendations for your foods?

ZIWI® Peak feeding guidelines are consistent with AAFCO recommendations, which are based on the National Research Council’s Nutrient Requirements for Dogs and Cats. This is a compilation of scientific research done on dog and cat nutrition and is the reference book used by professionals worldwide. 

Transitioning

Over what period should I transition from my old food to your food?

We recommend a gradual transition when changing your pet’s diet, to minimize the potential for digestive issues, and to allow your pet’s digestive system time to adjust to the high nutritional value of our recipes. Start with a small amount of ZIWI® added to your pets’ current food then gradually increase the amount ZIWI, while reducing the other food over a period of at least 7 days. Please refer to our transition guide.

Transitioning guide for dogs
Transitioning guide for cats

Is it normal for my pet to have softer stools or diarrhoea during the transition period?

It is not unusual for your pet to experience soft stools during the first few weeks when transitioning to ZIWI® or any other new food. Many pet parents report that their pet’s stools are smaller and firmer after they adjust to their new ZIWI® recipe, due to its high digestibility. If your pet’s stool continues to be loose, it may be an indication of being overfed. Be sure to weigh your pet regularly, consider other foods and treats your pet receives and adjust the feeding amount accordingly. To determine the exact amount of ZIWI® to feed your pets please visit our Feeding Calculator.​

Do I need to slowly transition between different proteins?

We recommend you transition between flavours over a few days, however if your pet has a sensitive stomach we suggest you transition more slowly over a week. Please refer to our transition guide.

Transitioning guide for dogs
Transitioning guide for cats

Ingredients

What carbohydrates are in your canned food?

After evaluating many different binding ingredients, our extensive research indicated that the healthiest solution was using a small amount of chickpea. Chickpea has natural binding properties, is high in protein and provides digestive benefits for both dogs and cats. The inclusion of chickpea has only increased the carbohydrate content by an average of 1.8% on an as-fed basis, and only half of the total carb content is from chickpea. The balance of the carbohydrate was already existing in our recipes and provided by our meats and kelp. Read more

What is the “ash” in the Guaranteed and Typical Analysis of ZIWI® Peak?

Ash is the inorganic mineral portion of any substance. When referring to dog and cat food, “ash content” is the mineral matter, including magnesium, calcium, phosphorus, iron and copper. 

What are chelated minerals?

Chelated minerals are minerals which are bonded to amino acids. They are more easily absorbed during digestion than non-chelated minerals, which often get passed in the stool. ZIWI® Peak uses chelated minerals because better nutrient absorption supports better health for your pets.

Why do you include chicory inulin in your recipes?

Chicory inulin, a prebiotic, helps maintains digestion, supports immune functions and promotes better nutrient absorption.

Why do you include kelp in your recipes?

Kelp (also known as rockweed or Ascophyllum Nodosum) contains high levels of magnesium, protein, vitamin A, iodine, bromine, and phosphorous. ZIWI® Peak air-dried recipes contain .5% kelp as natural source of these essential nutrients. 

Safety

How do you eliminate pathogenic bacteria in your air-dried foods?

Our unique twin-stage air-drying process preserves the nutritional benefits of our natural ingredients while eliminating pathogenic bacteria, such as salmonella and Escherichia coli (E.coli).

As part of our commitment to quality, we test all of our products to ensure they are safe and free of harmful pathogenic bacteria, prior to them leaving our kitchens.

What are ZIWI's regulatory standards?

ZIWI exports to over 30 countries around the globe and meets or exceeds all of their import regulations. Below are just a few of the regulator bodies overseeing importation of ZIWI products:

  • Ministry of Primary Industries (New Zealand)
  • FDA ( USA)
  • FSMA (USA)
  • AAFCO (USA)
  • CFIA (Canada)
  • FEDIAF / European Union’s published regulations (EU)
  • Permit to import into Australia
  • MARA (China)

Are your cans BPA-free?

ZIWI® Peak cans have BPA-free food lining, ensuring that the contents are as safe and natural as possible.

What testing does ZIWI® Peak do?

ZIWI® Peak complies with the New Zealand Ministry of Primary Industries (MPI) approved risk management programme. The programme is based on a Hazard Analysis and Critical Control Points (HACCP) plan. Samples from every production batch are tested to ensure they meet the specified range for food quality and safety.  We conduct laboratory testing on all production to ensure compliance with stringent EU regulations and to meet our own strict in-house requirements.

There are strict limits imposed for these tests, and MPI maintains an overview of the results.

Does ZIWI® Peak use Ethoxyquin, BHA, BHT, or Propylene Glycol?

No, absolutely not.

Products

Where do you source your meat and seafood?

ZIWI’s meats and seafood are exclusively sourced from clean, green New Zealand pastures and pristine New Zealand oceans. All of ZIWI’s meats are free of GMOs, antibiotics, growth promotants and added hormones.  

Where are your air-dried foods made?

ZIWI® Peak's air-dried foods are proudly made in New Zealand─ crafted in small batches in our family-owned kitchens.

From what countries are your vitamins sourced?

In order to ensure our recipes are complete and balanced for all life stages and all breeds, we include a small amount of carefully selected vitamins and minerals sourced from reputable and traceable suppliers in New Zealand, Europe, Japan and the USA. 

Have you ever had any recalls?

No, ZIWI® has never had any recalls or product withdrawls. 

What does complete and balanced mean?

ZIWI® Peak foods are complete and balanced ─ meaning that they meet all the daily nutritional requirements your pet needs. In fact, our foods exceed the minimum nutritional requirements, to ensure your pet reaches their peak conditioning!

If you have a pet with unique health issues, we recommend working with a trusted veterinarian or pet nutritionist to ensure you select the best food for your cherished pet.

Storage

What is the shelf life (unopened) of ZIWI® products?

Air-Dried Food Recipes: 21 months* - Air-Dried Treats Recipes: 21 months* - Moist/Canned Recipes: 36 months* - Oral Healthcare Chews: 24 months* - *From date of manufacture (Please refer to “Best Before” or “BB” date imprinted on product packaging)

Should I freeze, refrigerate, and/or add water to ZIWI® Peak Air-Dried recipes?

ZIWI® Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that does not require rehydration, freezing, or refrigeration. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food, which could facilitate microbial growth or mold. ZIWI® air-dried recipes should be stored tightly sealed in their original package in a cool environment, away from direct sunlight and heat, and used within 8 weeks of opening. If you choose to add water to your pet’s ZIWI® Peak, we recommend that any unused portion be disposed within 4 hours to minimize the risk of microbial growth.

Can opened ZIWI® air-dried recipes spoil or go bad?

We recommend you feed our air-dried food before the printed Best Before date and within 8 weeks of opening the package; however, these dates are intended as guidelines. If the product is not stored in a sealed bag or air-tight container, it can be exposed to air and/or moisture which could cause the food to become dry and brittle, or could create the potential for mold to grow; either of these would be an indicator that the food has not been stored properly and should no longer be consumed by your pet.

Can the air-dried food be stored in a ziplock bag, or plastic container?

No, we don’t recommend you store our food in Ziplock bags, or a plastic container. The reason for this is the pouch it comes in is sterile, and designed to maintain the products optimum freshness. ZIWI® air-dried recipes should be stored tightly sealed in their original package in a cool environment, away from direct sunlight and heat, and used within 8 weeks of opening.

How long can the air dried food sit in my pet’s dish?

Although it is fine to leave our air dried food out for your pet to graze on during the day, keep in mind that it will be exposed to bacteria so may spoil and become stale the longer it’s left out.   Therefore we recommend you dispose of any uneaten food in your pets bowl if it’s been out for more than 8 hours.

Specific Pet Needs

Can ZIWI® help my pet shed less?

All ZIWI® Peak air-dried and wet foods include 3% New Zealand Green-Lipped Mussel, a natural source of omega 3 fatty acids. Better than highly processed fish oils or inappropriate plant oils, Green-Lipped Mussel is a natural and bioavailable ingredient that may reduce shedding and  keep your pet’s skin and coat soft and healthy.  

Is ZIWI® suitable for diabetic cats and dogs?

When feeding a diabetic dog or cat, it's important to consider the amount and type of carbohydrate in the food.   Many of today's pet foods are low in meat inclusions, high in carbohydrate and often feature unwanted high glycemic ingredients, such as potatoes or tapioca starch.

Just as the natural diet, ZIWI® foods are low carbohydrate and feature high inclusions of meat,organs and bone ─ with no added high glycemic ingredients.

While our foods should be appropriate for your diabetic dog or cat, with any medical condition we always recommend you consult a trusted veteriarian or nutritionist to ensure you've made the best choice for your pet. 

Can ZIWI® reduce my pets stool volume, stool smell and excess flatulence (gas)?

Often dogs and cats have large, smelly stool or excessive gas is because their food is highly processed featuring excessive carbohydrate or fillers such as grains and potatoes.  Many of these ingredients are not properly digested or metabolized by your pet, and pass through, undigested. The fermentation of these foods in your pet’s digestive track produces excessive and smelly gas.

ZIWI® is high in meat inclusions, free of added grains or fillers and low in carbohydrate. As a result, ZIWI® Peak is over 95% digestible. This should result in smaller stool and less gas from your pet. 

Don't pets need dry kibble to keep their teeth clean?

No, kibble isn't needed to keep your pet's teeth clean. As carnivores, dogs and cats have a single-hinge jaw; designed to swallow food whole, rather than chew. Kibble often offers little to no benefit for the removal of tarter or plaque as they aren't designed to chew it.

For good dental health, it's best to take our cues from Mother Nature. The natural diet is free from excessive carbohydrate or sugar, so it's best to feed a food rich in protein and low in carbohydrate. Also in nature, dogs and cats consume and chew on bone - nature's toothbrush. So in addition to feeding a low carbohydrate food like ZIWI, we recommend you offer your pet raw or air-dried bones. Ask your pet specialty retailer about our air-dried bones ─ a natural and delicious way to keep your pet's teeth clean! 

Is ZIWI® appropriate for pets with urinary tract issues, crystals and stones?

Dogs and cats are carnivores and designed to eat meat. Foods high in grain and starches are alkaline, which impacts the pH level of the urine, also making it more alkaline. This could potentially lead to the formation of struvite crystals or stones.  Feeding a food that is high in meat─ rich in protein and  low in carbohydrate, will make the urine more acidic. An acidic urine is normal for dogs and cats and promotes urinary health; likely to prevent the formation of crystals and stones. In addition to a protein rich food, it's also  important your pet gets plenty of moisture in their diet.

ZIWI® Peak's air-dried foods are appproapriate for urinary health as they are high in meat content (96%) and ultra low in carbohydrate. ZIWI® Peak's wet foods can also be beneficial to your pet as they are not only high in meat inclusions and low in carbohyrate, they are also rich in moisture. A natural and delicious way to  introduce additional moisture into your pet's food!

With any medical condition, we recommend consulting with your trusted veterinarian or nutritionist to ensure you make the best choice for your pet.

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ZIWI Peak air dried pet food for dogs and cats close up

Gently air‑dried

Air Dried pet food

A modern take on centuries‑old meat preserving techniques, our Z-TWINTECH™ air drying technology locks in the goodness of our raw ingredients, creating ready-serve raw-inspired nutrition.

ZIWI Peak - ethical and sustainable ingredients source from the land and sea of New Zealand

Ethical & Sustainable Ingredients

Our free-range, grass-fed meats and local poultry are ethically raised under New Zealand’s Freedom Principles, while our sustainable seafood comes from the world’s top-ranked fisheries.

Chopping board of raw ingredients

Peakprey™ Recipes

Crafted for peak nutrition, with high inclusions of meat, organs, and seafood in authentic PeakPrey™ ratios – with added superfoods for a nutritional boost.

Air-Dried Scoop & Serve
Free-Range Farming
Ziwi Peak pet food with no grains
No Grains Sugars or Glycerins Added
Raised Without Added Hormones or Growth Promotants
Air-Dried Scoop & Serve
Free-Range Farming
Ziwi Peak pet food with no grains
No Grains Sugars or Glycerins Added
Raised Without Added Hormones or Growth Promotants