Storage & Handling | Ziwi Pets
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Storage & Handling

Frequently Asked Questions about Storage & Handling

Air-Dried Food Recipes:  21 months*

Air-Dried Treats Recipes:  21 months*

Moist/Canned Recipes:  36 months*

Oral Healthcare Chews: 24 months*

*From date of manufacture (Please refer to “Best Before” or “BB” date imprinted on product packaging)

Your pet's bowl should be emptied of uneaten food within four hours. Opened cans should be tightly covered and refrigerated at temperatures between 4° - 7°C or 40-45°F, for a maximum of 7 days.

Ziwi recipes should not be cooked or heated in the microwave or by any other method. Cooking or heating would cause deterioration of the nutrients that make our wholesome recipes a balanced and complete diet for your pet.

Air-Dried Food Recipes: 21 months* - Air-Dried Treats Recipes: 21 months* - Moist/Canned Recipes: 36 months* - Oral Healthcare Chews: 24 months* - *From date of manufacture (Please refer to “Best Before” or “BB” date imprinted on product packaging)

We do not recommend freezing or refrigeration of our air-dried recipes. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food, which could facilitate microbial growth or mould. Ziwi air-dried recipes should be stored tightly sealed in their original package in a cool environment, away from direct sunlight and heat, and used within 8 weeks of opening.

We recommend you feed our air-dried food before the printed Best Before date and within 8 weeks of opening the package; however, these dates are intended as guidelines. If the product is not stored in a sealed bag or air-tight container, it can be exposed to air and/or moisture which could cause the food to become dry and brittle, or could create the potential for mold to grow; either of these would be an indicator that the food has not been stored properly and should no longer be consumed by your pet.

No, we don’t recommend you store our food in Ziplock bags, or a plastic container. The reason for this is the pouch it comes in is sterile, and designed to maintain the products optimum freshness. Ziwi air-dried recipes should be stored tightly sealed in their original package in a cool environment, away from direct sunlight and heat, and used within 8 weeks of opening.

In order to establish our expiration dates, we conducted shelf life and durability studies to determine if any of the products attributes changed over time or under various conditions. Our guarantee to you is that our product will maintain its integrity through the printed expiration date; and we recommend you feed our products before the printed Best Before date.

Although it is fine to leave our air dried food out for your pet to graze on during the day, keep in mind that it will be exposed to bacteria so may spoil and become stale the longer it’s left out.   Therefore we recommend you dispose of any uneaten food in your pets bowl if it’s been out for more than 8 hours.

Still have questions?

100% Sourced From New Zealand Ethical Farming
Air-Dried For Superior Nutrition
Free Range, Grass Fed Farming
No Grains, Sugars or Glycerins
No Antibiotics Or Growth Promotants