Frequently Asked Questions:Products
Where do you source your meat and seafood?
ZIWI’s meats and seafood are exclusively sourced from clean, green New Zealand pastures and pristine New Zealand oceans. All of ZIWI’s meats are free of GMOs, antibiotics, growth promotants and added hormones.
Where are your air-dried foods made?
ZIWI® Peak's air-dried foods are proudly made in New Zealand─ crafted in small batches in our family-owned kitchens.
From what countries are your vitamins sourced?
In order to ensure our recipes are complete and balanced for all life stages and all breeds, we include a small amount of carefully selected vitamins and minerals sourced from reputable and traceable suppliers in New Zealand, Europe, Japan and the USA.
Have you ever had any recalls?
No, ZIWI® has never had any recalls or product withdrawls.
What does complete and balanced mean?
ZIWI® Peak foods are complete and balanced ─ meaning that they meet all the daily nutritional requirements your pet needs. In fact, our foods exceed the minimum nutritional requirements, to ensure your pet reaches their peak conditioning!
Why is there sometimes variability in my ZIWI® Peak food?
ZIWI® Peak is a natural food, handcrafted in small batches, featuring high inclusions of meat and organs and excludes artificial fillers, dyes and preservatives. This, in combination other natural factors such as age and seasonality of the ingredients we use, often results in variability of shape, size, color, texture and odor. This variation is perfectly normal and is an indicator as to how natural the food really is!
What is the digestibility of your air-dried and how is it determined?
Unlike most pet foods, ZIWI® Peak recipes are highly digestible ─ over 95%. Digestibility is calculated by measuring the amount of calories and nutrients consumed and the amount of calories and nutrients excreted in the pet's stool.
What is the difference between your air-dried and canned food?
The foundation of ZIWI® Peak's air-dried and wet recipes are the same ─ both are rich in New Zealand sourced meat inclusions and low in carbohydrate. The main difference is moisture content. ZIWI® Peak air-dried foods feature up to 14% moisture, while our wet foods feature up to 78% moisture. Whether you choose our air-dried or wet foods (or maybe both) either option is a complete and balanced food that your pet will surely love!
What size bag should I buy?
Once opened the bag should be used within 8 weeks. To determine the size bag your pet will consume in 8 weeks, we recommend using our Feeding Calculator, to determine your pet’s daily serving.
Who is your official distributor and online retailer in China?
Haiji Pet Trading Co., Ltd & Hangzhou Quentin Technology Co.,Ltd are the official ZIWI® distribution partners in mainland China.
Haiji & Quentin authorized online retailers/Channels & ZIWI® Flagship Stores are the only authorized Online Retailers for you to buy ZIWI® products from. We strongly recommend that you only buy ZIWI® Peak products from these authorized channels as they will provide the after-sales service for products bearing our anti-counterfeit label.
Why has the meat percentage changed on my bag of ZIWI® Peak or my ZIWI® Peak wet food?
Dogs and cats require a diet rich in meat ─ our foods are perfectly designed to match their biological needs and feature high inclusions of meat, organs and bones.
Our previous ZIWI® Peak air-dried packages featured 98% meat, organs and New Zealand green mussels, and our wet food featured 92% meat, organs and New Zealand green mussels (93% for cats). While high meat inclusions are important, an optimal balance of nutrients is essential too.
Although our foods have sufficient levels of both omega 6 and 3, to achieve optimal balance, we’ve added lecithin, a source of omega 6. As a result, the overall meat inclusions in our air-dried packages have been reduced to 96%, and our wet food is now 91% for dogs, and 92% for cats.
While your pet likely won’t notice the small change, our foods are designed to ensure peak conditioning; so you and your pet can continue to enjoy life’s adventures together!
Where are your wet foods made?
ZIWI® Peak's wet foods are proudly made in New Zealand, using 100% New Zealand sourced chicken, meat and seafood.
Is ZIWI® impacted by COVID-19? Will I still be able to get ZIWI® for my pet?
In New Zealand and many parts of the world, only essential businesses and services continue to operate. Fortunately, this includes food for your cherished pets. We’re doing everything we can to keep our kitchen pantry stocked, while maintaining the highest of food quality and safety standards that you’d expect from ZIWI.
Just as many grocery stores are struggling to keep shelves full, we’ve also seen an increase in demand. This means that our retail partners or ZIWI’s online store may be in short supply of certain recipes or sizes. To replenish store shelves, our New Zealand kitchens are running at maximum capacity, while ensuring we continue to deliver on our mandate of peak nutrition without compromise. Our sincere thanks for your patience.