We’re all ears (and paws)!
Our friendly Customer Care team is standing by to answer your questions within two business days.
You may also find an answer to your question on our FAQs page or in our top FAQs below.
Top Frequently Asked Questions
Should I freeze, refrigerate, and/or add water to ZIWI® Peak Air-Dried recipes?
ZIWI® Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that does not require rehydration, freezing, or refrigeration. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food, which could facilitate microbial growth or mold. ZIWI® air-dried recipes should be stored tightly sealed in their original package in a cool environment, away from direct sunlight and heat, and used within 8 weeks of opening. If you choose to add water to your pet’s ZIWI® Peak, we recommend that any unused portion be disposed within 4 hours to minimize the risk of microbial growth.
Will ZIWI® Peak be suitable for my kitten, puppy & my senior cats or dogs?
All of the ZIWI® Peak air-dried and canned recipes are complete & balanced. They meet the AAFCO nutrient profiles for all life stages, including the growth of large breed puppies. ZIWI® Peak can be introduced to kittens and puppies as young as 6 weeks of age and is also suitable for senior cats and dogs.
How much should I feed my pet?
The best way to determine proper feeding guidelines for your pet is by utilizing our online feeding calculator found here. This tool allows you to enter in the unique characteristics of your pet to determine the proper feeding amount, including weight and life stage.
Where can I find nutritional information about your recipes?
Detailed nutritional analysis on each recipe is available on our website, by clicking on the product and downloading the Typical Analysis PDF from the link below the “Guaranteed Analysis” table.
Are your canned and air dried foods raw?
ZIWI® Peak recipes are handcrafted with high inclusions of meat, organs, bone, and seafood. ZIWI® Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that is as nutritious as a complete raw diet with the convenience of a scoop and serve food. During the canning process of ZIWI® Peak wet recipes, our foods are sealed and heated in order to preserve and stabilize the contents. They are then heated at the minimum temperature and time required to meet the international regulations for human and pet canned foods.
Why is there sometimes variability in my ZIWI® Peak food?
ZIWI® Peak is a natural food, handcrafted in small batches, featuring high inclusions of meat and organs and excludes artificial fillers, dyes and preservatives. This, in combination other natural factors such as age and seasonality of the ingredients we use, often results in variability of shape, size, color, texture and odor. This variation is perfectly normal and is an indicator as to how natural the food really is!