Contact Us | Ziwi Pets

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Questions?
We’re all ears (and paws)!

Our friendly Customer Care team is standing by to answer your questions within two business days.

You may also find an answer to your question on our FAQs page or in our top FAQs below.

Top Frequently Asked Questions

Should I freeze, refrigerate, and/or add water to ZIWI Peak Air-Dried recipes?

ZIWI Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that does not require rehydration, freezing, or refrigeration. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food, which could facilitate microbial growth or mold. ZIWI air-dried recipes should be stored tightly sealed in their original package in a cool environment, away from direct sunlight and heat, and used within 8 weeks of opening. If you choose to add water to your pet’s ZIWI Peak, we recommend that any unused portion be disposed within 4 hours to minimize the risk of microbial growth.

Will ZIWI Peak be suitable for my kitten, puppy & my senior cats or dogs?

All of the ZIWI Peak air-dried and canned recipes are complete & balanced. They meet the AAFCO nutrient profiles for all life stages, including the growth of large breed puppies. ZIWI Peak can be introduced to kittens and puppies as young as 6 weeks of age and is also suitable for senior cats and dogs.

How much should I feed my pet?

The best way to determine proper feeding guidelines for your pet is by utilizing our online feeding calculator found here. This tool allows you to enter in the unique characteristics of your pet to determine the proper feeding amount, including weight and life stage.

Where can I find nutritional information about your recipes?

Detailed nutritional analysis on each recipe is available on our website, by clicking on the product and downloading the Typical Analysis PDF from the link below the “Guaranteed Analysis” table.

Are your canned and air dried foods raw?

ZIWI Peak recipes are handcrafted with high inclusions of meat, organs, bone, and seafood. ZIWI Peak’s unique twin-stage air-drying process results in highly nutritious, shelf-stable and ready-to-feed product that is as nutritious as a complete raw diet with the convenience of a scoop and serve food. During the canning process of ZIWI Peak wet recipes, our foods are sealed and heated in order to preserve and stabilize the contents. They are then heated at the minimum temperature and time required to meet the international regulations for human and pet canned foods.

Why is there sometimes variability in my ZIWI Peak food?

ZIWI Peak is a natural food, handcrafted in small batches, featuring high inclusions of meat and organs and excludes artificial fillers, dyes and preservatives. This, in combination other natural factors such as age and seasonality of the ingredients we use, often results in variability of shape, size, color, texture and odor. This variation is perfectly normal and is an indicator as to how natural the food really is!

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Mount Maunganui
PO Box 3432
Mount Maunganui 3149
New Zealand
Christchurch
450 Two Chain Road, RD7
Christchurch 7677
New Zealand
Ziwi air dried pet food for dogs and cats
Slow and gently air‑dried
Air Dried pet food
Inspired by the centuries‑old technique of naturally preserving meats, our slow and gentle air‑drying technology crafts ready to serve raw-inspired foods with nature’s goodness locked in.
WHOLE-PREY RECIPES IN AUTHENTIC RATIOS
Designed to deliver peak nutrition, our recipes feature 96% meat, seafood, organs and bone in authentic inclusions and whole-prey ratios to mirror the natural diet.
Ethical and Sustainable
From grass-fed meats, free-range poultry to sustainable seafood, 100% of our meats are ethically sourced from New Zealand under strict government regulatory standards.
Air Dried Scoop and Serve
Free-Range Farming
Ziwi Peak pet food with no grains
No Grains Sugars or Glycerins Added
Raised Without Added Hormones or Growth Promotants
Air Dried Scoop and Serve
Free-Range Farming
Ziwi Peak pet food with no grains
No Grains Sugars or Glycerins Added
Raised Without Added Hormones or Growth Promotants