Kia Ora Pet Guardians,
In New Zealand and many parts of the world, only essential businesses and services continue to operate. Fortunately, this includes food for your cherished pets. We’re doing everything we can to keep our kitchen pantry stocked, while maintaining the highest of food quality and safety standards that you’d expect from ZIWI.
Every day we’re guided by our purpose: To bring joy and peace of mind to pets and their guardians. With this in mind, our focus has further intensified in a few key areas:
The safety of our team and our foods is paramount. Following the guidelines and recommendations set by New Zealand’s Ministry of Health, Centre for Disease Control and Prevention, USA (CDC) and WHO, we’ve implemented additional precautionary measures to ensure the safety of our team. This includes, but is not limited to, social distancing or isolation, daily temperature monitoring of team members, additional safety equipment and resources to support our team.
For over a decade, we’ve shipped our foods world-wide, meeting every international food safety standard. This includes stringent cleaning and precautionary food handling procedures set by New Zealand’s Ministry for Primary Industries (MPI) and the U.S. Food & Drug Administration (FDA). While we’re confident in our processes, we’ve recently elevated our cleaning procedures, as an added precaution.
Most importantly, please know that all ZIWI recipes are safe. Experts have cited transmission and growth of COVID-19 in food is not possible. Regardless, the processes used in both our air-dried and wet kitchens eliminates pathogens.
Just as many grocery stores are struggling to keep shelves full, we’ve also seen an increase in demand. This means that our retail partners or ZIWI’s online store may be in short supply. To replenish shelves, our kitchens are running at maximum capacity, while ensuring we continue to deliver on our mandate of peak nutrition without compromise. Our sincere thanks for your patience.
Our team is standing by to answer any questions or concerns you may have. Visit our website at www.ziwipets.com for our contact details.
On behalf of the entire ZIWI team, we wish you and your family well.
Richard Lawrence - Managing Director